Frequently Asked Questions
Everything you need to know about your Unze London shopping experience.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges can be made for a different size or style, subject to stock availability.
How do I determine my correct size for Unze London footwear?
We provide a detailed size guide on every product page. We recommend measuring your foot length and comparing it to our UK/EU conversion chart for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Klarna.
Can I track my order once it has been dispatched?
Yes, once your order is shipped, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Are your products covered by a warranty?
All Unze London products are crafted with quality in mind. We offer a limited guarantee against manufacturing defects within 90 days of purchase.